Hospitals are perhaps the most complicated and entangled bureaucracies of all bureaucracies...but maybe I'm naive. School districts and universities probably give hospitals a run for their money but I think accidental death always being a possible outcome at hospitals makes for slightly higher stakes than say, flunking. As health care employees, we are charged with efficiently processing large amounts of very personal and private information while managing and serving a customer group that is mostly anxious, in pain and facing life and death decisions. It's a service industry with layers of standards, protocols, procedures, updates, changes, improvements, responses to government and regulating bodies that drop in without notice... and in the end, patient survival, healing and as a cherry on the pie, satisfaction lead the charge of every day. Anybody who crunches numbers in health care can attest to the importance of customer satisfaction as an overall major maker or breaker of hospitals. It isn't acceptable anymore to just be competent at care. Cost overruns do not sit well with CEOs but neither do patient complaints. The result of trying to make sense of how all the jigsaw pieces fit together amounts to a very long and arduous employee orientation.
|I really could benefit from some proper therapy|
|You brought me dinner without permission? I might have to kill you.|
"Did I look murderous? Because I felt like I could have killed anyone to satisfy my blood thirst at that moment in time. Could you see it in my eyes? Who knew that a 90 minute benefits presentation could put me so close to the edge."
She's a good friend, thankfully, and said she could see the blood vessels breaking in the whites of my eyes and ran out the door for her life, confirming my suspicion that I had the look of a postal worker whose route had been changed. This is a problem you see, surprising thankless hyper-controlling people. They can become rageful.
|What'd I ever do to have a friend like her?|
Thank God I build up a lot of goodwill with friends like her in-between freak outs, thereby allowing for some slippage occasionally.